Solutions are risky, focus on context if you want more customers.

This week I am going to be talking about customers again. While the C in COMPASS stands for 'Customer', it could just as easily be 'Context'. My dictionary defines context as "the circumstances that form the setting for an event, statement, or idea, and in terms of which it can be fully understood". What this means to me is that to understand customers, we must see them in their context.

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When should you hire a product manager?

I recently came across an article that contrasted how comparatively few European software companies hire product managers (or seem to value their skillset) compared to Silicon Valley. Following this, I’ve created this piece to help guide those seeking to hire project managers but are unsure how, or when, to go about it.

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Why You Need A COMPASS

The COMPASS system that I will begin publishing soon contains an overall approach that addresses the pillars, as well as a set of tools (some mine, some from many generous third parties such as Alex Osterwalder, Tony Ulwick, David Bland, and Gojko Adzic. The goal is to build a toolset that helps a CEO understand where they are in the process of building software and decide “What should I focus on next?”

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Measuring progress in software, can it be done?

Thorny topic this week, can you measure progress in a software business?

Done well, the measurement of progress through Key Performance Indicators (KPIs) is essential for any growing business to know how it is doing. When it comes to software though it often seems to break down; it’s challenging to know what to measure and why.

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What Is A Customer?

The notion of 'customer' sometimes seems so obvious to us that we don't stop to consider what a customer actually is and may not be quite what you expect. When we're building software it's really important to get this right.

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Working with techies

I’m very pleased to be share another guest post, this time from my friend Ghilaine Chan. Ghilaine is a virtual COO who has spent her career helping technology based companies to be more effective by helping unblock people & processes. In that guise she’s spent a lot of time helping people learn to communicate better with their technology providers, a key problem in the industry. She’s kindly agreed to share some of her wisdom on this topic…

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